A Sixty–Minute Response Guarantee
We provide a 1–hour response guarantee for every support ticket or e–mail that you submit to our customer support team. We’ll rapidly answer all the general questions and forward right away the issue to our sysadmins in case any additional assistance is required. If you take advantage of our Administration Services package, we’ll execute any of the included server administration tasks at a time that has been agreed upon preliminary.
A First–Rate Client Support Service
We’ll be available to you 24–7 to answer any queries that you may have about our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server administration tasks, you can take a glance at our Administration Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
A User–Friendly Help Section
Our Hosting Control Panel was pre–installed for every Linux dedicated hosting server. Among its functionalities is a rather convenient integrated knowledgebase that will guide you step by step on everything that you can do. The majority of help articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.