A 99.9% Server Uptime
The principal advantage of creating your very own web hosting platform is that you do not have to worry about compatibility issues – you configure a particular set of software applications in such a manner so as to be compatible with a particular set of hardware parts. The outcome is something way more steady and reliable, because there are much less potential chances of failure. We’ve set up our cloud hosting platform using time–tested hardware elements together with a significantly modified version of SELinux so as to create an absolutely safe home for all your web sites.
This is the reason why, with each of our Linux web hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important that you also set up your own network infrastructure. That is the reason why we built a custom internal network in each one of our datacenter facilities. Relying on top–class Juniper routers and switches, our internal network allows for superluminal data transfer rates and is also completely redundant.
In this way, you can enjoy a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, irrespective of which web hosting package you’ve picked.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to curtail all possible risks with our cloud hosting packages and while our company offers outstanding customer support, sometimes the client is just not happy with what we are offering. Or he needs to switch to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, you will get a reimbursement.
24/7 Technical Support
We have cautiously hand–picked each individual member of our 24x7 support team to make sure that we can provide the best customer service that you can get. Each one of our tech support engineers has several years of experience working with web hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re at your disposal 24/7/365 – you can get in touch with them at any time and they’ll reply to you as soon as possible.
Their average response time is under twenty minutes, while with other hosting distributors you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in less than 1 hour.