The availability of the customer and tech support that a web hosting company offers can tell you a lot about the services which they provide as well. If you can use just email messages and / or tickets, you have most likely come across a reseller and not the actual website hosting provider. When this is the case, you may have to wait for a few days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for extra help. If the provider offers several options for communication with quick response time that are available at any time, they are almost certainly the top provider, not only a reseller. Which means that you will receive well-timed assistance and quality support since they'll have immediate access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally better to be able to get in touch with your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our web hosting services come with 24/7 support plus various ways of contact. If you don't have an account yet, you can call us or use our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service that you can't use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further analysis. In contrast to the vast majority of providers that you can find today, we respond to all of the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, therefore no matter what issue you experience, you can get in touch with us and we will give you a hand in a timely manner. The guaranteed reply time for each email or ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time hardly ever exceeds 20 minutes. Furthermore, we provide telephone support with a couple of local numbers worldwide and a live chat, so you're able to contact us and get additional details about our solutions even if you do not have an account yet. We're able to help you with any question or an issue you have - payment methods, package specifications, email configuration, website hosting account settings, etcetera. If you use our services, you won't ever experience an issue where you have to wait for a few days to get a problem solved like you'll need to do with lots of other suppliers.

24/7 Customer Support in VPS

In case you have a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions associated with the pre-installed software your server comes with. If you have not obtained a virtual private server plan yet, you'll be able to learn more about our solutions by giving us a phone call or through the live chat service. For more technical issues, you should send an e-mail or open a ticket from your billing Control Panel and you will get support within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The typical answer time in most cases does not extend past thirty minutes. If you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Hosting

All dedicated server packages that we supply include 24/7 support through several methods of communication and with a one-hour maximum answer time guarantee. If you want to find out more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have worldwide or you could use our live chat support and consult with a live agent. For solely tech issues that need some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail, because all of these channels are more appropriate to keep track of a certain matter. The answer time for them rarely is more than 30 minutes, so that you can forget all about waiting for a full day so as to get help. The support service is available for any kind of server-related issues, including the pre-installed software. When you'd like to receive assistance for third-party apps, you can consider adding the Managed Services upgrade that we supply with all plans.