One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to receive a response to an email or a customer support ticket. Regardless of when you touch base with us, we’ll reply to you within only 1 hour with any technical or sales enquiries that you may have. In fact, our real reply time scarcely ever exceeds 20 to 30 minutes. Since we are available 24-7, you will always receive help in a well-timed manner and we realize just how essential that is in the electronic world. Shortly after you contact us, we will reply to your inquiries. In case you run into any technical obstacle, we’ll handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we realize precisely how important it is to obtain prompt assistance, we guarantee that you’ll never have to wait around for more than one hour to obtain a response to any trouble ticket that you send from your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any query irrespective of what its nature is – technical, general or billing. What’s more, our client and technical support staff is working 24 hours a day, 7 days a week, which means that even if you send a ticket during public holidays, you’ll invariably obtain a fast response, which will contain the answer to an inquiry, the solution to a predicament or the info required to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting for a reply like you would with plenty of other web hosting companies.