In case you’re a website owner, a problem might always crop up and it doesn’t necessarily have to be connected to the web hosting service. For instance, something may go wrong when you bring a web app up to date or some crucial content could be modified or deleted accidentally. Regardless of what the essence of the problem might be, you’ll have to touch base with the respective customer support staff and request them to retrieve a backup or to assist you in troubleshooting the problem that you’re confronting. How fast they will do this will determine the length of time that your websites will be inaccessible. For specific websites such as community web portals or e-stores, a lengthened outage interval often means lost clients and cash. That is why, it is very important to use the services of a web hosting company that offers not only a very good customer service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to receive a response to an email or a customer support ticket. Regardless of when you touch base with us, we’ll reply to you within only 1 hour with any technical or sales enquiries that you may have. In fact, our real reply time scarcely ever exceeds 20 to 30 minutes. Since we are available 24-7, you will always receive help in a well-timed manner and we realize just how essential that is in the electronic world. Shortly after you contact us, we will reply to your inquiries. In case you run into any technical obstacle, we’ll handle it on your behalf, or we’ll supply you with all the necessary information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize precisely how important it is to obtain prompt assistance, we guarantee that you’ll never have to wait around for more than one hour to obtain a response to any trouble ticket that you send from your semi-dedicated server Control Panel. The fact is, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any query irrespective of what its nature is – technical, general or billing. What’s more, our client and technical support staff is working 24 hours a day, 7 days a week, which means that even if you send a ticket during public holidays, you’ll invariably obtain a fast response, which will contain the answer to an inquiry, the solution to a predicament or the info required to solve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting for a reply like you would with plenty of other web hosting companies.