Live Chat Support

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A live chat is among the many ways of communication provided by some hosting companies as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical support. This method of communication is faster as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a phone call with a representative. Furthermore, if the problem that you experience needs some time to be examined and resolved, you are able to do something else at the same time instead of just waiting, as you'd have to do if you call. Also, you can use a live chat assistance service absolutely free provided that you have Internet access even if your hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Web Hosting

As we acknowledge the fact that numerous troubles can be resolved if you speak with a live person, we supply a live chat service for all our prospective and current clients. The chat is accessible every day and our customer support representatives will assist you with a wide range of questions and troubles. In case you aren't our customer yet, you are able to find out more about our web hosting plans and the web hosting environment in general to be certain that your sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our services, you'll be able to join us on the live chat and we can supply you with the needed info or help you troubleshoot the issue. You'll have to open a trouble ticket for certain troubles that need more time or the expertise of a system administrator, still for numerous standard problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every day, even on weekends and holidays. It's one of the best ways to learn more details about our Linux semi-dedicated hosting in case you don't have an account yet or to get a problem resolved in case you're a client and our customer care agents will assist you instantly regardless of the time of the day you join our chat. In case you're unsure which plan is more appropriate for your sites, in case you need advice whether you need a specific upgrade and how to obtain it or in case you have difficulties installing an email account on your computer system, you can contact us and we will give you the necessary information without delay. The live chat is online even after our telephone lines are off for the day, which means that when you have an account here, you can rest assured that you will always benefit from quick assistance with any question or trouble that shows up.