In case you’ve ordered a web hosting package and you have some enquiries connected to a given function/feature, or if you’ve come across a certain issue and you require assistance, you should be able to get in touch with the respective customer service team. All web hosts deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, since the quickest way to fix an issue most often is to submit a ticket. This communication method makes the responses sent by both sides easy to track and enables the client support team representatives to escalate the situation in case, for example, a server administrator needs to intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will have to have at least 2 separate accounts to touch base with the customer service team and to actually manage the hosting space. Incessantly signing in and out of different accounts might often be a drag, not to mention the fact that it takes quite a long time for the vast majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we use with our Linux web hosting is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember several login credentials, since you’ll be able to manage both your tickets and the hosting account itself in one single location. So, if you have a question or stumble upon an issue, you can get in touch with our tech support staff right away. Our ticketing system includes a clever search mechanism. This means that even if you have posted an immense number of tickets over the years, you’ll be able to track down the one that you want without difficulty. In addition, you can check knowledge base hints on fixing common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything associated with your semi-dedicated account in a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have a question or bump into a problem, you can get in touch with our help desk support staff representatives instantly without needing to log in to some other system. You can search through your website files or check different account settings while you submit a new ticket or read the reply to an old one. In case you’ve got a ton of tickets and you would like to track down a specific one, you can use the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in no more than an hour irrespective of the essence of your question or problem.